Returns & Exchanges
At Kiwi Ears, we want to ensure you are fully satisfied with your high-fidelity audio experience. If you are not happy with your purchase, we offer a 30-day return policy for all products in their original packaging.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for the return to receive an RMA authorization.
Package Your Gear
Carefully pack the IEMs, cables, and all original accessories back into the original box to ensure no damage occurs during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Inspection and Refund
Once our technicians verify the product's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing